Terms & Conditions

You agree to use this website only for lawful purposes and in a manner that does not:

• Violate any applicable law or regulation.
• Infringe the rights of FairCare Labs or any third party.
• Attempt to gain unauthorized access to the website, its systems, databases, or networks.
• Introduce viruses, malware, or other harmful material.
• Interfere with the normal operation or security of the website.
• Submit false, misleading, incomplete, or unauthorized information.

FairCare Labs reserves the right to restrict or terminate access to the website where misuse or unauthorized activity is identified.

We make reasonable efforts to ensure that information published on our website is accurate and up to date. However, information relating to tests, test preparation, reference ranges, prices, packages, turnaround times, and services may change without prior notice.

Website information is provided for general informational purposes and should not be considered a substitute for professional medical advice.

Information available on this website regarding laboratory tests and diagnostic services is intended to help users understand the services offered by FairCare Labs.

The availability of a particular test may depend on:

• Sample requirements.
• Patient preparation.
• Doctor's prescription or clinical requirements, where applicable.
• Availability of reagents or equipment.
• Referral or outsourcing arrangements.
• Laboratory quality-control requirements.

FairCare Labs reserves the right to decline or defer testing where the sample is inadequate, unsuitable, improperly collected, improperly labelled, compromised, or otherwise fails applicable laboratory acceptance criteria.

Laboratory test results should be interpreted by a qualified healthcare professional in conjunction with the patient's medical history, symptoms, physical examination, and other relevant investigations.

FairCare Labs does not provide a diagnosis solely on the basis of information displayed on this website.

Users should not start, stop, or modify any medication or treatment solely on the basis of information obtained from this website or a laboratory report without consulting a qualified healthcare professional.

Where online booking or appointment requests are available:

• Submission of a booking request does not necessarily constitute confirmation of an appointment.
• FairCare Labs may contact the patient to confirm the appointment or sample collection.
• Patients are required to provide accurate contact and patient information.
• Appointment availability may vary depending on location, test requirements, staff availability, and other operational factors.

FairCare Labs reserves the right to reschedule or cancel a booking where operational or technical circumstances require it.

Where home sample collection is available:

• Collection will be performed at the address provided by the patient.
• The patient is responsible for providing an accurate and accessible address and contact information.
• Certain tests may not be eligible for home collection because of sample requirements or other technical considerations.
• Collection timings may vary depending on location, appointment availability, traffic, weather, and operational circumstances.
• The sample remains subject to FairCare Labs' applicable sample acceptance and quality requirements.

Prices displayed on the website may be subject to change without prior notice.

Test packages, health check-up packages, discounts, promotional offers, and special prices may have specific terms, validity periods, eligibility requirements, or exclusions.

The applicable price at the time of confirmed booking or service shall ordinarily be considered the payable price, subject to any applicable correction or technical error.

Where online payment facilities are available:

• Payments may be processed through third-party payment gateways.
• FairCare Labs does not store complete card, banking, or payment credentials unless expressly stated in its Privacy Policy.
• A transaction may fail, be delayed, reversed, or remain pending due to circumstances beyond FairCare Labs' reasonable control.
• In case of a payment dispute, users may be required to provide transaction details for verification.

Refunds, where applicable, shall be governed by the applicable refund/cancellation policy of FairCare Labs.

Where reports are made available electronically:

• The report shall relate to the specimen received and processed by FairCare Labs.
• Users are responsible for maintaining the confidentiality of login credentials or report access links provided to them.
• Electronic reports should not be altered, edited, or manipulated.
• If a discrepancy is suspected, the patient should contact FairCare Labs through the official contact channels for verification.

Where technically or clinically necessary, FairCare Labs may repeat, verify, amend, or issue a corrected report in accordance with its laboratory procedures.

Any turnaround time ("TAT") displayed on the website or communicated by FairCare Labs is an estimated reporting time unless specifically stated otherwise.

TAT may be affected by:

• Sample quality.
• Repeat or verification testing.
• Equipment malfunction or maintenance.
• Quality-control requirements.
• Reagent availability.
• Referral testing.
• Holidays or unforeseen circumstances.
• Other circumstances beyond reasonable operational control.

All content available on this website, including but not limited to:

• FairCare Labs name and logo.
• Brand identity.
• Text.
• Graphics.
• Images.
• Videos.
• Website design.
• Layout.
• Icons.
• Software and other materials.

is owned by or licensed to FairCare Labs and/or FAIRCARE DXPATH LABS PRIVATE LIMITED, unless otherwise stated.

No content may be copied, reproduced, modified, distributed, published, or commercially exploited without prior written permission.

The website may contain links to third-party websites, payment gateways, applications, maps, social-media platforms, or other external services.

Such third-party services are independently operated and may have their own terms and privacy policies.

FairCare Labs does not control and is not responsible for the content, availability, security, or practices of third-party websites or services.

We aim to keep the website available and functional; however, uninterrupted availability cannot be guaranteed.

The website may occasionally be unavailable because of:

• Maintenance.
• Technical failures.
• Software updates.
• Server or network issues.
• Cybersecurity incidents.
• Third-party service interruptions.
• Events beyond our reasonable control.

FairCare Labs shall exercise reasonable care in providing its services. However, to the extent permitted by applicable law, FairCare Labs shall not be liable for losses arising solely from:

• Incorrect information provided by a user.
• Failure to follow applicable test preparation instructions.
• Incorrect or incomplete patient information.
• Circumstances beyond reasonable operational control.
• Third-party websites, payment gateways, or service providers.
• Temporary unavailability of the website.

Nothing in these Terms & Conditions shall exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

By contacting FairCare Labs through the website, email, telephone, WhatsApp, or other available channels, you agree to provide accurate information and communicate respectfully.

FairCare Labs may contact you regarding:

• Appointment confirmation.
• Sample collection.
• Test-related communication.
• Report availability.
• Payment or transaction issues.
• Customer support.
• Other communications directly related to requested services.

Marketing or promotional communications, where applicable, shall be handled in accordance with applicable law and the FairCare Labs Privacy Policy.

The collection, use, storage, processing, and protection of personal and health-related information are governed by our separate Privacy Policy.

By using services that require personal information, you acknowledge that your information may be processed for the purposes described in the applicable Privacy Policy and notices provided to you.

FairCare Labs may modify these Terms & Conditions from time to time to reflect changes in its services, technology, business practices, or applicable legal requirements.

The updated version will be published on this website with the revised effective date.

Your continued use of the website after such changes constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, courts having jurisdiction over Aligarh, Uttar Pradesh shall have jurisdiction over disputes arising in connection with these Terms & Conditions or the use of the website.

For questions, concerns, service-related queries, or complaints regarding these Terms & Conditions, you may contact us at: